Module Summary

QOS is a valuable discipline developed in the late eighties for use in all levels of business activities by Ford Motor Company's manufacturing, assembly, and stamping plants. It is a set of very basic and general guidelines applicable to quality improvement efforts of products and services of all kinds. Outside Ford, the QOS discipline is also known as BOS (Business Operating System). (See also BOS, Page 1) Use of the QOS guidelines helps align company's strategic goals, achieve planned objectives, and institute quality system for continuous improvement. (See also QOS - Quality Operating System, Page 1)

This brief session will provide an overview of Ford QOS requirements. Key information is provided about QOS. Basic elements of QOS processes like customer expectations, internal key processes, measurables for key processes, etc. are discussed in details. Attendees will have chance to apply the concepts in hypothetical business examples. By attending this session you will lean how to:

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Discussion Topics

Who Should Attend

Managers, supervisors, and people at all levels involved in continuous improvement activities in the company.

Deliverables

Participants to this session are expected to learn the basic structure and methodology of Quality Operating System and be able to apply it in their own activities to better understand and satisfy the customer's expectations. Attendees will receive brief seminar presentation materials.

Prerequisites

There are no specific prerequisites for this course. Knowledge of ISO/TS 16949:2003 is desirable, but not required. Familiarity with products and services and strategic issues facing the company is desirable.

Program Length

1/2 day (RJRFDR)