Module Summary

Problems in business and industry occur in numerous nature and complexities. Sub-quality parts produce by operator, machine, and equipment create one type of problem. In other situations, the problem may be related to timeliness of delivery and missing information or merchandise. While each problem has its specific solution, and no two solutions are alike, there are a few basic action steps, as described in this session, that all problem solving effort seem to have in common.

For their own continuous quality improvement (quality system requirements, QS-9000, 4.14.1) activities at all levels of engineering and manufacturing, in early 1990's Ford Motor Company introduced a standardized set of steps to be followed in solving problems by quality improvement teams within the company. These eight step process of problem solving is known as 8D (Eight disciplines)* and is by far the common disciplines used and accepted by most industries today. It is the basis for all subsequent problem solving technique developments such as 6D, 7D, 9D and 10D.

This short session will present detailed discussions of the basic disciplines involved in problem solving for all situations. This course will provide the participants the information required to complete an 8D problem solving process for the automotive manufacturers. In this session, the participant will learn the 8D process and be ready to begin to use the discipline on actual problems in their own workplace. They will learn how to effectively use a team approach to problem solving. The disciplines prescribed offer the attendees a framework to utilize the experience and expertise in their own activity and implement permanent solutions to the problems encounter.

Discussion Topics

Who Should Attend

Product/Process Design Engineer, R&D Scientists, or QA Personnel, Manufacturing. Manager (who wish to lead, teach, and facilitate team activities)

Deliverables

Participants acquire a disciplined approach to work with teams and address issues in all activities of the organization. Attendees will receive brief seminar presentation materials.

Prerequisites

There is no minimum educational background requirement for this seminar

Length

1/2 day