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Module Summary
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The Hard part of any
problem-solving effort is identifying the root-cause. This course drives
home the three tests that determine whether a potential cause is actually a
root cause. It also covers the preliminary steps that must precede root
cause analysis and the follow-up steps necessary for a permanent solution.
The process supports all reporting systems used for documenting problems.
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Who Should Attend:
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Personnel involved in
improving, operating or maintaining processes, products or services. |
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Deliverables
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You will be able to
identify multiple potential causes of a problem. You will be able to explore
the chain of events that lead up to any potential cause. You will be able to
recognize when you have not gone far enough down the cause-effect chain. You
will be able to apply the three tests that confirm a root cause. |
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Prerequisites
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None |
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Program Length
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8 hours or 1 day |
