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Module Summary
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This module addresses problems that are often attributed to attitude, motivation, morale, or communication problems. Often, the root cause of these problems can be directly linked to poor listening skills. No one knows the hidden cost of time lost by employees performing the wrong tasks, or performing them in the wrong order, due to poor listening skills. People screen out or mentally change the intended purpose of what they hear in more than 70% of all communications. We designed this module to improve listening skills so that the overall atmosphere in the workplace is enhanced and productivity improves.
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Deliverables
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Attendees learn to evaluate current listening strengths and weaknesses, develop an effective improvement plan, and learn to change poor listening habits. They receive a background on:
- Types Of Listeners
- Stages Of Listening Interpretation
- Confirming that True Listening Has Occurred.
- Three levels of listening
- Passive, Negative
- Active, Negative
- Active, Positive
- The Listening Climate
- Barriers To Good Listening
- Listening to what is said and to what is not said.
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