The Project Technologies Group - Conflict Resolution


Summary:	Modules: Conflict Resolution & Awareness: Perceptions; Body Language; Hot Buttons; Establishing Winning Relationships Conflict & Me:...How am I affected? How I Manage Conflict Making Your Anger Work for You Successfully:..: Body Signals Anger: Myths & Illusions; Anger Styles: Yours and Others Tools for Effective Conflict Resolution: Escalating and De-escalating Anger; Owning & Working with My Anger Style.
Who Should Attend:	All Employees
Deliverables:	Understand the difference between conflict, violence and the impact of each; Enhanced knowledge of how they expresses anger; Skills to respond when in conflicting situations, and learn skills to express emotions through the use of I-Messages
Prerequisites:	None
Program Length:	8 Hours (LNRFDJ)