The Project Technologies Group - Resolving Conflicts at Work


Summary:	This program is designed to provide employees with a win/win process to effectively resolve conflicts that occur in the workplace. Participants will have an opportunity to practice the process in realistic workplace situations.
Who Should Attend:	Employees at all levels of the organization
Deliverables:	After completing this program participants will be able to: Assess their conflict-resolution styles Utilize a process to resolve conflicts Utilize a process to resolve conflict situations among employees through constructive confrontation intervention (optional for supervisors and managers only) Defuse and resolve conflict situations with difficult employees
Prerequisites:	None
Program Length:	One-day workshop (can be customized for time constraints) (CERFDS)