The Project Technologies Group - Customer Service: Beyond Excellence


Summary:	Providing superior customer service is the key to remaining profitable in an increasingly service-oriented and competitive business climate. This workshop provides participants with the critical skills necessary to meet, and even exceed internal and external customer expectations to retain customers and even instill loyalty in customers so they keep coming back.
Who Should Attend:	Individuals who interact directly with internal or external customers
Deliverables:	After completing this program participants will be able to: Understand customers' needs and expectations Improve communication with customers through effective questioning, listening, and responding skills Resolve customer problems and complaints Handle difficult customers Retain external customers by exceeding their expectations Transfer learning to their jobs through a detailed action plan
Prerequisites:	None
Program Length:	One-day workshop (can be customized for time constraints) (CERFDS)