The Project Technologies Group


Summary:	Although it is estimated that 45% of the workday is spent listening, very few people are taught how to listen. Most people find listening to other people's messages more difficult than sending their own messages. Listening is a skill critical in delivering good internal and external customer service, meeting participation, and understanding work assignments. This workshop provides practical examples and exercises on how to become a better listener.
Who Should Attend:	Employees at all levels of the organization
Deliverables:	After completing this program participants will be able to: Assess personal strengths and weaknesses in listening to others Recognize common barriers to effective listening Demonstrate active listening techniques, including non-verbal responses, questioning for clarity, empathic statements, and paraphrasing Listen for non-verbal and vocal aspects of communication, not just the content Build on strengths through practicing and obtaining feedback on listening skills
Prerequisites:	None
Program Length:	Half-day workshop (CERFDS)

Listening Skills