The Project Technologies Group - Technology, Organization, and People

Our training and consulting services help improve company-wide quality and performance. These services target customer satisfaction, e.g., delivering your product and service to exceed customer expectations in cost, quality, and overall performance. Starting with a portfolio of "lean thinking," learn-do workshops, and Six Sigma our service approach evolved and improved as we completed quality and process improvement projects at 100 plus client locations.

On-site delivery of these workshops, in a cross-functional team setting, has proven to be most effective. Each contains modules dealing with both "hard" technology type skills and "soft" people skills. We have found that by packaging services in this fashion, we can help teams rapidly improve performance and quality. All team workshops provide materials and experiences so participants learn, while they are analyzing and making improvements, to:

Work as a team, and respect diversity

Perform process analysis

Define value-added processes

Apply lean thinking principles

Base decisions on data / facts and sound practices

Produce a "business case" as required for major capital expenses

Prepare a present and present analysis results, business cases, and a final management report.

Formats range from flip charts to PowerPoint and video presentations

Use the tools provided for new projects and ongoing improvements.

We supplement these core modules with other technical training modules to customize each workshop so the teams learn and use the most appropriate skills and methods, e.g., Process Failure Mode and Effects Analysis (PFMEA), Tooling and Fixtures, Quick Changeover, Design of Experiments (DOE), Design Failure Mode and Effects Analysis (DFMEA), Facilitator Training and Meeting Management.

Our delivery method includes help to form a management guidance team and meet with them for a few hours in creativity - facilitated workshop to:

Document a clear definition of program goals

Identify key customer, people, organization, and technology issues

Define key management, professional, skilled trade, and "value stream hands on" people

Identify one of more initial areas to improve and candidate team members for each area

Develop consensus on methods that we will use to transfer our knowledge to you during and after quality and improvement workshop implementations. This is key to your company being able to continue to make improvements after our work is completed.

Define performance measures and progress reporting milestones during implementation and thereafter.