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Summary
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This Event introduces concepts and methods to solve on-going administrative healthcare problems. The Workshop shows how pathways, drawing on reason, logic, common sense and imagination are used to systematically solve specific problems in the healthcare processes in purchasing, accounting, human resources, admissions, pharmacy delivery and inventory control, clinical laboratory procedures, operating room scheduling. Participants will be taught that problems are solved by a synergistic result of a diverse team using a structured approach to describe and define problems, hypothesize and test possible root causes, put solutions to work, and document corrective actions.
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Deliverables
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Participants will learn:
- How to methodically approach different types of problems
- Problem-solving traps
- A step-by-step approach to find and analyze root cause(s) and discover solutions
- How to complete the PCDA (plan, do, check, act) cycle using tools such as Pareto charts, 5-why's analysis, cause and effect (Ishikawa) diagrams, problem analysis flow charts and Hoshin benchmarking method.
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