- Training and hands-on exercises in documenting the company's Quality Management System
- Hands-on experience developing policies, procedures and operational flow-charts.
- An information base to help people understand the requirements of ISO 9001:2000 and the steps needed to implement and document an ISO 9001:2000 compliant quality system.
- An overview of quality system documentation
- ISO 9001:2000 Requirements as they apply to Construction
- Steps to implementing an ISO 9001:2000 quality system in Construction
- Guidelines in flowcharting
- Writing policies, procedures, and work instructions.