The Project Technologies Group - Introduction to Quality and Performance Excellence


Summary:	Whether your organization is large or small; in business, education, healthcare or public sector, learning what other organizations have committed to their quality function can have a long lasting effect on your own organization. The Introduction to Quality and Performance Excellence module provides an overview of quality and performance excellence What is Performance Excellence? How can it be infused in your organization? What are other organizations doing to increase customer satisfaction? How can our organization differentiate itself from the competition? What are the major components of the Baldrige Performance Excellence Criteria? What is the secret of Baldrige Winners? What was their path to excellence? What are the facets of The 100 Best Companies to Work For in the U.S? What are the advantages of conducting a self-assessment? Should our organization apply for a State Quality Award Recognition?
Who Should Attend:	Groups as small as ten who have an interest in learning about the quality process - to the entire organization.
Deliverables:	An overview of quality and performance excellence - how it is implemented in other organizations - and the value in doing so - how to infuse quality principles in your organization - and how to build an organizational culture steeped in quality with a strong focus on customer satisfaction.
Prerequisites:	None
Program Length:	One Day