The Project Technologies Group - Getting Started with TQM


Summary:	Successful implementation of any Total Quality Management program begins with an understanding of the principles of TQM and what is needed to create a foundation to implement TQM. The need for employee involvement and the many benefits of implementing a TQM program will be explored. Roles and responsibilities of everyone in the organization are discussed and their impact on the success of a TQM program is assessed. To begin implementation of a TQM program, one must first understand the principles of Total Quality Management and what is really needed for an organization to begin implementation. Understand the history and important concepts of TQM to determine what is applicable to your organization. Overview of the similarities and differences of the Quality philosophies of Juran, Deming and Crosby. Create a structure and framework for TQM Continuous improvement - what does it really mean? Cascading quality - employee empowerment Cost of quality, its impact on your organization, and what you can do to improve it. Definitions of Quality and Total Quality Management and what they mean in your environment. Roles and responsibilities in implementing a Total Quality Management program. Installing and keeping quality in a product or service. Communicating with customers and suppliers. Overview of most widely used and effective TQM tools. Problem solving techniques. This course builds a foundation upon which to construct a solid TQM program.
Who Should Attend:	Key Personnel including senior management who have an understanding of the Strategic Planning Process of the Organization. A facilitator and a cross section of 6 to 8 people from the organization participate in the facilitated discussions.
Deliverables:	A document that analyses the "strengths" and "areas for improvement" of the organization along with an action plan for addressing those items.
Prerequisites:	None
Program Length:	2 days