The Project Technologies Group - Customer Supplier Relationships


Summary:	We tend to think of customers as the end users of our products or services. While this is certainly true, it is a very narrow definition of the term, "customer". This course is designed to aid in identifying one's customers, both internal and external, and getting their needs and expectations properly defined. It also stresses the need to be equally aware of one's suppliers and to give them proper requirements and feedback to become our partners to better serve our customers. This course presents an opportunity to learn how to determine and satisfy one of the most important facets in implementing a Total Quality Management program, meeting customer needs and expectations. Determine internal and external customer needs and expectations. Understand your role in the quality process. Proper use of suppliers to improve quality. Communication, listening and understanding. Generate an action plan to achieve a productive environment. Understand the TQM process for determining customer requirements. Define individual customer/supplier relationships. Improve business relationships and produce better products and services. Review how to solicit information and get your customers involved. Know the four major reasons misinformation occurs and how to eliminate them.
Who Should Attend:	Anyone interested in identifying real customers and implementing a program through TQM to provide both internal and external customer satisfaction.
Deliverables:	You will determine who your customers and suppliers really are and how you can tailor your actions and communication to have a proactive and smooth customer and supplier relationship and very positive improvement in providing your goods and services.
Prerequisites:	None
Program Length:	One day