- Effective use of quality teams.
- Problem solving processes.
- Implementing quality in a cross functional environment.
- Successful meeting strategies.
- Roles and parts of effective TQM teams.
- Feedback - its role and importance and how to get it.
- Conflict management.
- Moving through the four stages of team activity.
- Have diverse groups work together as a united team.
- Understand the types of teams and how to use them properly.
- Gain insight into becoming an effective team member.
- Enhance communications and improve operations