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The tools and methods used in implementation of a successful TQM program compliment effective teamwork. Lasting, workable solutions are the culminating result when teamwork and tools come together as a TQM unit. Participants in this seminar will learn and use a variety of tools and techniques, which can be employed to provide impact and cost benefit analysis to ensure we are attacking the right problems and promoting success in the problem solving process.
There are several tools, which can and should be used to aid in implementing a TQM program. These tools are very effective in pinpointing problems and promoting group interaction to expedite effective solutions. They can be used to assist in your individual quest for problem definition and resolution or in team situations.
- Data Gathering - What and how much?
- Customer complaints - "A Gift from God".
- Understanding which problems are worth working on.
- Identifying problems.
- Analyzing problems.
- Effective problem solving steps.
- Root cause analysis versus symptom solutions.
- Impact analysis.
- Risk management.
- Cost benefit analysis.
One should not begin a TQM program without the necessary tools to ensure its success.
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