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Summary:
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How can we compete against an organization that uses the combined brainpower of its employees? We can't unless we utilize the collective brainpower and energy of our empowered employees! We hire people into our organization because we believe they are the most capable, brightest and trustworthy individuals we can find and then, over the course of time, neglect to use the very abilities for which we hired them and lose the verve and dynamics of our working environment. It is time to re-energize our operation with empowered, educated and enthusiastic employees. Empowerment is not just allowing people to make decisions and carry out improvements, it is also providing the knowledge to be an effective force for change
- What is empowerment?
- Customer Focus and Satisfaction
- Effective Communications
- Conflict Management
- Inhibitors to Problem Solving
- Decision Making Methods
- What to work on and Why
- Problem, Workflow and Impact Analysis
- Team Building - Roles and Responsibilities
- Meeting Strategies
- Forming, Storming, Norming and Performing
- Continuous Improvement versus Sunset Clauses- When Have We Done Enough?
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